Collaborating with the Version2 Team

Managing a Virtual Engagement Officer (VEO) is a shared partnership between your team and Version2. Knowing who to contact—and when—ensures your VEO continues to operate effectively, accurately, and in alignment with your goals.

This article outlines how to work with the Version2 Human Team.

Working with the Version2 Human Team

For operational needs, support requests, or anything time-sensitive, contact:

version2support@givzey.com

The Version2 Support Team can help with:

Data exchange or integration questions
Requests for reports or data verification
Requests for manual interventions
Reporting issues or unexpected behavior
Corrections to VEO tone, responses, or topics the VEO should not engage in
Anything urgent

If something requires immediate attention, always reach out to the Version2 Support Team. The Support email address is routed to the full Customer Success team so your needs can be addressed quickly by someone who can help.

Strategic Partnership with Your Customer Success Manager

For longer-term planning and strategic alignment, work with your assigned Customer Success Manager.

Your Customer Success Manager supports:

Goal development and success planning
Portfolio assignments and adjustments
Upcoming content prioritization (typically discussed during monthly meetings)
Feedback on VEO engagements that is not urgent
Discussions around segmented content or specific engagement strategies

Non-urgent feedback and planning conversations should be routed through your Customer Success Manager rather than support.

Why This Collaboration Matters

Clear communication with the right Version2 partner helps:

Resolve issues quickly
Keep your VEO aligned with organizational priorities
Improve donor engagement over time
Ensure both strategic and operational needs are addressed efficiently

If you’re unsure where to direct a request, the Version2 Support team can help route it appropriately.